Inconvenience Pay

Updated by Emma Marusczak

Sorry for the inconvenience!

At Matchwell, we offer compensation for the inconvenience if your shift gets cancelled last minute.

Do You Qualify for Inconvenience Pay?

You may qualify if:

  • You arrive for a scheduled shift and are immediately sent home by the facility.

    Note: If you're sent home due to late arrival, you are not eligible for inconvenience pay.

  • Your shift is canceled within the facility’s agreed cancellation window.

    Example: Your shift is 3 PM–11 PM and the facility cancels at 2 PM (only 1 hour prior to start).

Cancellation Window Policies

  • Most facilities allow cancellations up to 4 hours before a shift.
  • Some allow cancellations up to 2 hours before a shift.
  • If you're unsure of a specific facility’s policy, email us at support@wematchwell.com.

Submitting Inconvenience Pay

In most cases, if your shift is canceled after the allowed cancellation window, a timesheet will be automatically created and submitted on your behalf.

If you don’t see your shift listed:

  1. Go to the Timesheets page and click “Don’t See Your Shift Listed?” at the bottom.
  2. Manually enter a timecard for the inconvenience pay duration.
  3. Confirm that the timesheet is for Inconvenience Pay (not a worked shift).
If you worked the shift and are not requesting inconvenience pay, be sure to select "Worked Shift" on the popup modal so that the timesheet is submitted accurately
Still Have Questions?

We're here to help! Reach out via the in-app chat or email us at support@wematchwell.com.

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