Frequently Asked Questions
You've got questions and we've got answers!
Check out our most frequently asked questions below.
Matchwell FAQ's
Who is Matchwell?
We are a technology company that gives you a platform to apply to PRN shifts, contracts, or direct hire for each facility where you are cleared to work. At any time, you can choose to join any facility as a direct hire. Just let Matchwell know if you're interested in going direct.
General Employment FAQ's
How do I complete the I-9?
Check out our helpful article here on completing your I-9.
How long does the background check/drug screen take?
The pre-employment process can vary depending on state mandates! We've worked very closely with our vendors to come up with a general timeline to help you understand the timing behind pre-employment processing.
Background Checks: Typically within 3-5 business days for most states. Below are additional timeframes for states that have exceptions.
GA CNA: about 2 weeks (if fingerprinting required additional time may apply)
FL: about 3-5 business days (without fingerprinting); about 1 week (with fingerprinting)
OH : about 2 weeks (with fingerprinting)
MS : about 2 weeks (with fingerprinting)
Drug Screen Checks: Typically within 2-4 business days
Background Checks: Typically within 3-5 business days for most states. Below are additional timeframes for states that have exceptions.
GA CNA: about 2 weeks (if fingerprinting required additional time may apply)
FL: about 3-5 business days (without fingerprinting); about 1 week (with fingerprinting)
OH : about 2 weeks (with fingerprinting)
MS : about 2 weeks (with fingerprinting)
Drug Screen Checks: Typically within 2-4 business days
Credential FAQ's
My credentials are all submitted, what's next?
All applications follow a process! We try to move as quickly through applications as we receive them. The next thing after credentials are submitted is for you to wait as we work hard behind the scenes processing your application. To learn more about the application process click here.
Am I eligible to request a COVID exemption?
You can request a COVID exemption if you have a disability under the Americans with Disabilities Act (ADA), a medical condition that is a contraindication to the vaccination or a sincerely held religious beliefs that prohibit vaccination. If any of these apply to you, reach out to your recruiter or Matchwell Support for assistance in obtaining this exemption.
How do I request a COVID-19 Exemption?
You can request an exemption for the COVID-19 vaccination requirement by reaching out to support@wematchwell.com or your recruiter and letting us know if the exemption is medical or religious.
Do I have to get the COVID vaccine if it's listed as a requirement?
The facility determines if they are willing to accept a COVID vaccine or an exemption. If the requirement says COVID vaccine or exemption, the facility is willing to accept either or to fulfill the requirement.
Do I have to have the exact credentials listed under the application?
When applying for a position, you will see a list of required credentials to be compliant. The credentials listed show what is accepted by the facility. For example, if only American Heart Association BLS is listed, then that is the only life support requirement accepted. If other CPR/BLS certifications are listed, then all are accepted. You will need all of the credentials listed under the application. If you have a question about how to obtain them, you can reach out to your recruiter or Matchwell Support!
Shift FAQ's
Why aren't there any shifts posted? I don't see any shifts.
We totally get it, you're in the mood to pick up shifts. It's important to know that shifts are posted based on the demands and needs of the facilities. As the facilities post their needs they will be directly reflected when clicking to find shifts. This is something Matchwell has no control over.
Why hasn’t my shift been accepted?
Things get busy in healthcare. We know the wait can be nerve wracking, but try to be patient with the facility. Most of our partners approve requests at the beginning and end of their day. But, don't worry we do send them daily reminders. You can always reach out to them directly using our message feature.
Why was my shift request rejected?
We promise this doesn't necessarily mean you did anything wrong! Sometimes there are more clinicians that apply to a shift than the quantity of clinicians needed. Don't be discouraged, simply find other shifts that work for your schedule and try again. You may also find it helpful to increase your search radius as well!
Timesheet FAQ's
Why hasn't my timesheet been reviewed?
After you work a shift, it is the facilities responsibility to approve your timecard. Although Matchwell is not responsible for timesheet approval, we do remind facilities daily when there are timesheets submitted that require action! If your timesheets are not being reviewed in a timely manner, please contact the facility directly using the Message feature.
Have more questions?
Reach out to Matchwell Support via the in-app chat or by email at support@wematchwell.com and we'll be happy to help!
