It's easy to connect with the facility directly from your Matchwell platform.
Just click messages from the dropdown menu. You can choose to create a new message or manage your conversations here.
General Message Guidelines
Using the message feature allows you to communicate transparently with the facility. Feel free to chat with the facility about:
- Facility information
Any questions about facility specifics that you don't see in the position/shift details.
- Shift questions
Anytime you have a question about your scheduled shift or you want more shifts and don't see any available on platform.
- Running late or Call offs
If you are running late or need to call off, you should always call the facility first and message them in the platform second if you could not get ahold of someone.
Any questions surrounding timesheet rejections or getting your timecard approved.