Messaging a Facility
Messages
It's easy to connect with Facilities directly from your Matchwell platform!
Just click Messages from the dropdown menu on the top right of the home page. You can choose to create a new message or manage your conversations here. If you are creating a new message, you can choose from the dropdown of which building you would like to message.
General Message Guidelines
Using the message feature allows you to communicate transparently with the facility. Feel free to chat with the facility about:
- Facility information
Any questions about facility specifics that you don't see in the position/shift details. - Shift questions
Any time you have a question about your scheduled shift or you want more shifts and don't see any available on platform. - Running late or Call offs
If you are running late or need to call off, you should always call the facility first and message them in the platform second if you could not get ahold of someone. - Timesheets
Any questions surrounding timesheet rejections or approvals.
Messages sent using the message feature DO NOT go to Matchwell. Any questions about credentials, pay, etc. can be handled by reaching out to Matchwell by email at support@wematchwell.com.
Have any questions?
Reach out to Matchwell Support via the in-app chat or by email at support@wematchwell.com and we'll be happy to help!
